POSTAGE & DELIVERY DETAILS

• Free Delivery on orders over £50
  

• Luminer Light will normally deliver your order within 3 to 10 working days. We will make every effort that all orders placed before 12pm on items in stock in our Manchester branch, which are selected as next day delivery to be delivered next working day by courier service Parcelforce or DPD or UPS. The chosen courier service is dependent on quantities ordered. Deliveries to UK non mainland and Republic of Ireland will be delivered on a two day DPD courier service. If item is not in stock in our Manchester branch, items will be ordered from our suppliers and delivered to you within 3 to 10 working days. For orders to Europe and North America, deliveries will normally take 5 to 12 working days. 

• We advise all customers to book a qualified electrician to fit the lights once the goods have been received and not prior to this. Unfortunately, we cannot be held responsible for any charges from electricians if goods arrive later than expected.

• Please note our delivery couriers require a signature for all deliveries therefore customers will need ensure someone is present at the delivery address on the agreed delivery day. We will send confirmation of delivery the day before delivery and the courier service will send time slot confirmation on the morning of delivery providing mobile number is present on your order.

   

• Courier Service UK Mainland

• Order value under £50.00 = £9.99
  
• Order value over £50.00 = FREE
  
  
• Courier Saturday Service Before 5 pm - UK Mainland Only
  
  
• All order values = £ 19.99 per order
  
  
• If you require a Saturday service delivery please contact the sales team 0161-222-8598
  
  
• (Please note Courier Saturday delivery is not an express delivery service. It simply means the approx. delivery time will be 3 to 7 working days however the item will be delivered on a Saturday instead of Monday to Friday.)
  
  
  
• Courier UK Non Mainland & Republic of Ireland

UK non mainland includes the Scottish Highlands, Northern Ireland, Isles of Scilly, Orkney Islands, Inner Hebrides, Outer Hebrides, Isle of Man, Isle of Wight, Republic of Ireland (Southern Ireland), Channel Islands and Guernsey. These areas are only available on a two working day service.

• All order values= £19.99 per order and will be subject to customs charges payable by the customer at the standard rate 2.5% as per gov website.

Luminer Light Delivery Notice

Luminer Light will email you when your order has been dispatched and provide an expected delivery date and delivery service that will be used. For DPD courier services you will receive a text or email from courier DPD on the morning of delivery with a predicted 1 hours time slot for delivery.  This service is only available if a mobile or email address is provided. We hope this helps plan your working days and means no waiting in all day for deliveries. Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition please advise us asap. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as 'Unchecked' and then check your goods as soon as possible. Please report any unwanted items (unused and in original packaging) asap.  We therefore advise all items are checked asap after receiving delivery.

For more details on our postage & delivery and our return & damage policy please visit our returns page and privacy policy page. Links are available at the bottom of this page. 

RETURN POLICY DETAILS

• We accept unused, unfitted boxed returns for a refund or an exchange providing we are notified in writing within 21 days of receiving the goods. Items must be in their original packaging and unused and in re-sellable condition. 
• A receipt or proof of purchase is needed for all returns and refunds. 

Please note all unwanted goods are to be returned at the customers cost.

For more details please visit our refund policy, where the links are available at the bottom of the page.

Luminer Light takes security very seriously hence why we use the latest payment & security software allowing our customers to experience a positive and smooth shopping experience.  Our site uses the latest 128 bit SSL security, complying with and exceeding all necessary security requirements to protect your details. We do not store any sensitive information (card number, etc). SSL encrypts your order online to avoid any decoding of that information of anyone other than the necessary processing parties. To check the security of your connection, look at the status bar of your browser window after accessing the server. If you see an unbroken key or a closed lock then, depending upon your browser, SSL is active. You can also double check by looking at the URL line of your browser - while accessing a secure server the first characters of the address will change from HTTP to HTTPS.

Luminer Light accept all major cards, credit cards, Paypal on request as well as Google Wallet allowing our customers to choose the most suitable payment method at checkout when purchasing online.

Alternatively if you would like to order over the telephone please contact us on 0161-222-8598.
Monday - Friday from 9.00am till 6.00pm
Saturday 10.00am till 6.00pm
Sunday 11.00am till 4.00pm

CREDIT CARD PAYMENTS (SagePay or Stripe)
Luminer Light merchant account and Sagepay and Stripe are the most popular payment method amongst our customers allowing customers to pay by various UK debit and credit cards now including American Express.  This option allows customers to complete transactions very quickly and securely online. ** Any payments made with Non UK/foreign cards are subject to further checks and we have the right to cancel orders that do not pass our security checks. 

PAYPAL SECURE PAYMENTS
PayPal is a safe and easy way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

AMAZON
With Amazon, you can Safely and easily buy and make fast payments to Luminer Light and many other stores across the web.